686413

Our company, located in Campinas, São José, provides administrative and customer support services to an air conditioning company based in the United States.

This opportunity is intended for professionals with advanced English proficiency who are interested in collaborating with international operations involving customer service, billing support, and operational coordination.

Scope of Services

Customer Service

• Handling inbound phone calls

• Sending and following up on emails

• Managing customer information using company-provided platforms

• Scheduling service appointments

• Acting as an intermediary between customers and technicians, ensuring clear communication and proper alignment

Billing and Sales Support

• Contacting customers to assist with payments

• Updating payment information within the system

• Signing invoices and performing related tasks

• Supporting the sales process by clarifying services, pricing, and conditions to customers

Operations

• Managing product orders

• Communicating and maintaining relationships with suppliers

• Supporting operational coordination between suppliers, technicians, and customers

Expected Professional Profile

• Advanced proficiency in English (spoken, written, and reading)

• Previous experience in customer service and/or sales support

• Familiarity with Google Drive tools, especially Google Sheets

• Strong communication skills, organization, and problem-solving ability

About the Collaboration

• Possibility of continuity and expansion of the professional collaboration, based on service demand and performance