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Techinical support analyst

Descrição da vaga:

Skills needed:

You will need fluent English (verbal and written skills), university-level education, and familiarity with Customer Support (CS).

Desirable qualities:

Technical support analyst

Super powers!

Are you proactive? Do you have good organization and communication skills? Do you speak English and are you interested in IT? Are you looking for a great career opportunity?

IF YES, WE HAVE AN INCREDIBLE OPPORTUNITY FOR YOU.

Know-how in technical support, database/infrastructure and email marketing. Participation in exchange programs and/or experience in international travel.

What will you do:

– Provide technical support and system guidance by phone, chat and/or email (always in English);

– Act as an intermediary between customers and technicians

– Create/Update user manuals (in English);

– Identify problems with the system;

– Generate system reports;

– Cooperate with different departments to develop and optimize the system.

Benefits:

We are a remote first company that offers a compensation package that includes benefits such as: Flexible Benefits Card – Caju;

Medical plan fully funded by Company – Unimed;

Home Office Assistance;

Full Tracking of the Professional Experience Journey (with seasonal milestones) – our e-NPS is 88;

6 months maternity leave;

1 month paternity leave;

People Talk celebration with monthly events;

Dayoff for birthdays – you choose the day in the month of your birthday;

Payroll Credit Creditas;

Financial Education Creditas: contents aimed at financial education;

Creditas Store: a store for you to buy products or purchase services by making direct payment on your payroll;

Salary advance Creditas;

Agreement with SESC and ACATE.

🟦 Contato da empresa após a publicidade

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